BI must be used to create the 'only truth', thus becoming a trusted source and a solid backing for the improvement of performance. The BI initiatives should be promoted and accepted by the high address, and must be the joint responsibility of the business areas and the areas of systems which are carried out and is used correctly. That is why before that nothing, the BI implementation must be intelligent. In the business is just like, only that in place of closet we have transactional databases and in place of data objects. In addition we can see that you rush out roaches, mice, and all kinds of critters that were nested there. I soil equate this event as opening the door of a closet that it takes years without organize: The open and turn on the light, we see a warehouse full of objects, many covered in cobwebs, other rust, some damaged. The information generated by performing the processes of data collection and its subsequent transformation into tools of analysis, reporting, and monitoring score shows the real situation and raw the status of the operation, as well as its deviations or misalignment with the business strategy. Or perhaps your bug tracking system integrates with your development tools, which tracks bugs in every step of the development process.The BI initiatives implemented in a company usually give a strong jolt to managers. For instance, if your help desk issue tracking software integrates with your CRM, then you can know more about the customers you are helping. Check integration features: Integrations help expand the functionality of the software and help in workflow management.Therefore, the tool should have an intuitive user interface so that your team doesn’t spend much time understanding how to use it. Ease of use of the product: The software should streamline your internal processes by resolving issues.It’s important to know the type of workflow you need the system for, such as customer service, project management, and software development. Evaluate your needs: There are various types of issue tracking systems, and they are all created for different use cases.Make sure you evaluate these factors before deciding on an issue tracking tool.

However, choosing an issue tracking software can be more complicated than resolving bugs. Precious time is lost when figuring out an issue with a workflow, a customer issue, or a problem with a product, and because of that, issue tracking software is crucial for developers, customer agents, and project managers.

Issuu with customer management software